Presented by the Insurance Agents & Brokers Liability Practice Group

Pandemonium in the Time of Pandemic: Potential Shift in Insurance Agent & Broker Standard of Care in the Wake of COVID-19

edited by Timothy G. Ventura, Esq.

There has been an increase in recent coverage litigation resulting from COVID-19 business losses that could flood the courts in the weeks and months to come. Pennsylvania is one of many states faced with this new wave of litigation, most recently by the filing of two lawsuits against Admiral Insurance Company in the United States District Court for the Eastern District of Pennsylvania in April 2020: L.H. Dining, LLC d/b/a River Twice Restaurant v. Admiral Indemnity Company, 2:20-cv-01869 and New Chops Restaurant Comcast LLC d/b/a Chops v. Admiral Indemnity Company, 2:20-cv-01949. Each insured restaurant seeks a declaration that the government’s stay-at-home orders trigger coverage and that the Exclusion of Loss Due to Virus or Bacteria does not apply to preclude coverage.

Notably, the River Twice and Chops lawsuits involve preemptive claims; there is no indication in the complaints that the restaurants’ claims for business income interruption or civil authority coverage were denied. Rather, each insured seeks a declaration that coverage is triggered and that the virus exclusion will not apply to preclude coverage. These complaints highlight the tension between business income interruption and civil authority clauses, generally intended to provide coverage for business closures or mandatory government closures due to perils, such as fire or natural disaster, and virus exclusions, which preclude coverage for loss or damage resulting from a virus or bacteria inducing or capable of inducing physical distress, illness or disease.

It is premature to predict how insurers will respond to COVID-19 BII or civil authority claims, especially with House Bill No. 2372 and House Resolution No. 842 pending in Pennsylvania and President Trump calling on insurers to cover these claims. Nonetheless, these affirmative, preemptive declaratory judgment actions—and anticipated coverage denials without government/legislative intervention—may ripen into insurance agent/broker errors and omissions claims. In the absence of coverage, insurance customers may look to their agent/broker for liability for failure to procure adequate coverage to cover business losses resulting from pandemic or failure to advise of the virus exclusion.

In Pennsylvania, the duty of care owed by an insurance agent or broker is that of a reasonably prudent insurance professional under the circumstances. Absent a special relationship, there is no affirmative duty to advise of types and amounts of coverage available, or to explain the policy and its coverages and/or exclusions.

However, with COVID-19’s widespread economic effect on nearly every industry in the U.S., the insurance agent/broker standard of care may shift. Armed with knowledge of the potentially devastating effects of a pandemic—and predictions that a second surge of COVID-19 could come in the fall—would a reasonably prudent insurance professional procuring coverage after March 2020 obtain pandemic coverage for its customers likely to be impacted? That is an open question the courts will need to address if errors and omissions claims arising out of insurance denials ripen. The objective “reasonably prudent” standard is likely to evolve as the pandemic continues and the coverage landscape develops.

March 2020 may become a dividing line, whereby negligence claims against insurance professionals for failure to procure pandemic coverage prior to this date are defensible and claims against those who fail to do so after knowledge of the pandemic are less defensible. Thus, going forward, agents and brokers should consider discussing pandemic coverage with their insurance customers with an understanding that the “reasonably prudent” standard may shift. Documenting the customer’s inquiries, including efforts to procure “pandemic coverage” or eliminate exclusions that would preclude coverage for COVID-related losses, and memorializing the customer’s insurance selection in light of these concerns, could go a long way in defending potential errors and omissions claims arising out of purported failures to procure or advise.


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