Niki Ingram, Director of the Workers' Compensation Department, is a presenting "Analytics Overload! How Much is Too Much?" at the National Council of Self Insurers annual conference. Data and analytics are essential elements of the claims handling process today and self‐insureds are increasingly judging their law firm's performance based on them. But how do analytics impact a self‐insured's relationship with defense counsel? How are good results defined – as a closed file or a win? What is the best way to ensure that you get quality service while paying attention to the numbers? Niki will answer these questions and more during her engaging presentation.
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